Save up to 70% on staffing cost whilst driving innovation and growth

Our IT outsourcing services allow business executives to retain control over IT strategies. By signing up to our global IT outsourcing services, they will benefit from decreased operating costs and minimized risk. without compromising service delivery to end-users and their clients  

OUTSOURCING Services

Help desk Support

  ITBSOL offers comprehensive help desk outsourcing services to businesses requiring a full-service technical resource center, a 24 hour help desk or a part-time help desk. Our help desk outsourcing services allow your organization to benefit from the most highly-qualified, certified and technical staff anywhere your team is located. You’ll never have to worry about recruiting, training, fulfillment, or other related tasks. 

Network Administrator

Whether you are a large corporate with multiple branches or a small business, rely on strong computer networks. Make sure you’re always connected with the best IT Networking solutions. ITBSOL always connected to your network, ready to provide you with the best IT Support, whether onsite or offsite. Our support technicians are friendly, experienced and always happy to help. 


System Administrator

ITBSOL has highly proficient system administrator team to cater to the technical difficulties faced by such business with limited or no dedicated system administration resources. We provide both on-going and on-demand system administration support and remote system monitoring services which can be upgraded to full support during capacity expansion or emergencies to ensure that your business is always up and running.

image52

Help desk Support

 

  • 24x7 or 8x5 coverage capability and real-time monitoring 
  • Quick response and resolution time
  • Multi-technology support 
  • Tickets Management 
  • Reporting 
  • SLAs Management  
  • Incident Management
  • Problem Management
  • Change Management



image53

Network Administrator

  • Highly qualified and experienced staff
  • 24x7 or 8x5 coverage capability. 
  • Quick response and resolution time. 
  • Design and implementation of new solutions. 
  • Improving resilience of the current environment.  
  • Complete documentation and enforcing system 
  • standards. 
  • Day to day operations handling.
  • Multi-vendor support.  

image54

System Administrator

 

  • Highly qualified and experienced staff
  • 24x7 or 8x5 coverage capability. 
  • Quick response and resolution time. 
  • Automated backup and replication.
  • Instant documentation.
  • Server Maintenance.
  • Performance Tuning to Achieve Optimum Result. 
  • Routine Check-up of your System and Servers. 
  • Installing Upgrades, Fixations and troubleshooting.

Our Process

Requirement Posting And Initial Discussion With The Client

image55

Our inside sales team initiates a call to understand the project in detail, along with budgetary constraints. 

Project Analysis And Team Approval

image56

 The project team gets back with the proposed solution for development. This includes the scope, product backlog and the iterations on the project. 

 Once the proposal is approved, the best fit candidate/team is selected. 

Contract Signup And Outsourcing Kick-Off

image57

Once the candidate/team is selected and the processes agreed upon, the contract is initiated. 

 The candidate/team is deployed and becomes a part of your in-house team working the same office hours as you, while we handle regular performance reviews and administration. 

Are you ready to take a Quantum Leap?